Aggressive Comcast customer service call - New York News

Aggressive Comcast customer service call

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NEW YORK (MYFOXNY) - It seems like Comcast really didn’t want to cancel one man's subscription.

AOL tech journalist Ryan Block was switching from Comcast to Astound and his wife, Veronica Belmont, called Comcast to break the news. According to Block’s recording of the conversation, Comcast wasn’t going to take the cancellation. The customer representative for Comcast would not stop repeating his questions to the point where Belmont became upset and gave the phone to Block, according to the note attached to Block’s recording. 

“Within just a few minutes, the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone,” said Block in his note on SoundCloud. According to Block, the recording begins 10 minutes after the call was placed.

The recording goes on for more than eight minutes. Block is trying to receive confirmation of his cancellation while the representative continues to ask why he is cancelling. “Why don’t you want the services,” asked the representative. Block said he is not interested in the services anymore. “So you’re not interested in the fastest internet in the country,” replied the representative.

The representative goes as far as offering Comcast services at a lower rate. “I can save you more than one hundred dollars a month and give you internet six times faster than anyone.”

Comcast released a statement apologizing to Block and Belmont. “We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them personally. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives.”

The name of the customer service representative was redacted from the recording.
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