5/12 Social Media Agent (Lake Zurich) - New York News

5/12 Social Media Agent (Lake Zurich)

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For millions of consumers across the US, the reassuring sight of the familiar Peapod green truck means an alternative trip to the grocery store is unnecessary; a complete selection of hand-picked groceries, products for the home, personal care items, pet goods and even office and school supplies are on their way to their homes, making life just a little easier.

Peapod has grown from a small shopping and delivery service to become a major Internet player. Having served more than 20 million customers, Peapod has secured its position as the country's leading Internet grocer, serving 23 U.S. markets...and we're still growing!

To help with this growth, Peapod is seeking a Social Media Agent at our facility in Lake Zurich, IL

Full-Time

1st shift hours

Some weekends may be required

Hourly pay rate $14.51 an hour

The primary purpose of this position is to monitor Peapod social media channels in conjunction with marketing efforts and provide customer service as needed. This position will need keen focus and concentration to address the immediacy of customer concerns in a public forum. With the potential of instant responses from the customer -- this individual must be able to adapt quickly to appropriate responsiveness.

• Responding to social media audience out on public forums

• Monitor Social Media channels and respond to various customer communications in the Peapod Delivers' tone

• Address the various customer services issues (i.e. late deliveries, missing items, etc.)

• Tag interactions in the social media platform

• Weekly assistance in data gathering around social interactions

• Assist in communication and fulfillment during social programs

• Attend weekly social media planning meetings

• Assist with responding to Customer Care email

• Cross train in other areas of Peapod Services

BENEFITS:

Full-Time Permanent benefits include health care, prescription drug coverage, dental, vision, pet insurance, flexible spending account, dependent care flexible spending account, life insurance/AD&D, supplemental life insurance, 401K with company match, short/long term disability, employee assistance program, employee discount on Peapod orders, direct deposit, vacation, credit union, paid holidays, sick days, personal holidays, funeral leave and jury duty leave.

TO APPLY: Visit the Peapod website.

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