911 operator saves her own father's life on first day of work - New York News

911 operator saves her own father's life on first day of work

Posted: Updated:
Morrow sits at her 911 dispatch station. Morrow sits at her 911 dispatch station.
DEKALB COUNTY, Ga. -

By Nathalie Pozo, All News 106.7 7 FOX 5 Atlanta

FOX 5 brought you the story of the Dekalb County 911 dispatcher who, on her first day working alone, received an emergency call from her family.

The story has gone national and international since Monday. Now the woman who trained the dispatcher is up for a national award and the community can help her win.

Crystal Morrow spent months training, but never imagined she would get a call from her own family just four hours into her first day working alone.

Morrow says she had answered about 40 calls that Monday including a burglary in progress and a house fire. She was surprised when she heard a familiar voice on the other end of a call.

Morrow's aunt dialed 911 and Morrow picked up. Her father had gone into diabetic shock.

"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in," says Morrow.

Morrow walked her aunt through what she had to do and got an ambulance to her father. Her colleague, Danielle Harvey says she handled the call well.

"She took the entire call and then she got up after the call and stepped outside," says Harvey. "I went to check on her and told her to go see about her family."

Morrow says she owes her calm reaction to Harvey's training. The training Morrow received played a large role in Harvey's nomination for a national award. Hundreds of applicants were submitted for the award, but only 20 received nominations.

The public has until Friday to vote for Harvey at www.smart911.com/sta

Previous article:

A DeKalb County 911 Operator spent months training, but never imagined she would get a call from her own family just four hours into her first day working alone.

Crystal Morrow says she had answered about 40 calls that Monday including a burglary in progress and a house fire. Morrow was surprised when she heard a familiar voice on the other end of a call.

Morrow's aunt dialed 911 and Morrow picked up.  Her father had gone into diabetic shock.

"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in," says Morrow.

Morrow walked her aunt through what she had to do and got an ambulance to her father. Her colleague, Danielle Harvey says she handled the call well.

"She took the entire call and then she got up after the call and stepped outside," says Harvey. "I went to check on her and told her to go see about her family."  

Morrow says she owes her calm reaction to Harvey's training. The training Morrow received played a large role in Harvey's nomination for a national award.  

The public can vote for Harvey at www.smart911.com/sta

  • Local NewsLocal NewsMore>>

  • Fatal skydiving accident on Long Island

    Fatal skydiving accident on Long Island

    Wednesday, July 30 2014 9:13 PM EDT2014-07-31 01:13:49 GMT
    Police on Long Island say one person has died and another has been seriously injured in a skydiving accident. Riverhead police say it happened at about 4 p.m. Wednesday at Skydive Long Island in Calverton. Police say the injured person was airlifted to Stony Brook University Hospital in critical condition.
    Police on Long Island say one person has died and another has been seriously injured in a skydiving accident. Riverhead police say it happened at about 4 p.m. Wednesday at Skydive Long Island in Calverton. Police say the injured person was airlifted to Stony Brook University Hospital in critical condition.
  • Newark police officer shot

    Newark police officer shot

    Wednesday, July 30 2014 9:04 PM EDT2014-07-31 01:04:39 GMT
    A Newark police officer was shot in the leg while trying to arrest an armed robbery suspect Wednesday afternoon, officials said. The officer, a 19-year veteran of the force assigned to the 5th Precinct, suffered a gunshot wound in his lower leg, according to the head of the police union.
    A Newark police officer was shot in the leg while trying to arrest an armed robbery suspect Wednesday afternoon, officials said. The officer, a 19-year veteran of the force assigned to the 5th Precinct, suffered a gunshot wound in his lower leg, according to the head of the police union.
  • Animation genius of Chuck Jones on display at Museum of the Moving Image

    Animation genius of Chuck Jones on display at Museum of the Moving Image

    Wednesday, July 30 2014 7:35 PM EDT2014-07-30 23:35:59 GMT
    Chuck Jones -- the genius artist, animator, and director who created Elmer Fudd and Bugs Bunny and many more -- is the subject of a new exhibition at Museum of the Moving Image in Queens. "What's Up, Doc? The Animation Art of Chuck Jones" runs from July 19, 2014, through January 19, 2015.
    Chuck Jones -- the genius artist, animator, and director who created Elmer Fudd and Bugs Bunny and many more -- is the subject of a new exhibition at Museum of the Moving Image in Queens. "What's Up, Doc? The Animation Art of Chuck Jones" runs from July 19, 2014, through January 19, 2015.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices