American Airlines sorry for 'deaf and dumb' note on couple's bag - New York News

American Airlines sorry for 'deaf and dumb' note on couple's bag

Posted: Updated:
American Airlines file photo American Airlines file photo

By DAVID KOENIG | AP Airlines Writer

DALLAS (AP) — A deaf couple is upset over a note that an American Airlines employee attached to one of their bags, referring to the pair as "deaf and dumb."

James Moehle and Angela Huckaby were returning home to Houston from a vacation in Hawaii when one of their bags was misplaced by the airline. When it was delivered later, a handwritten note attached to the bag read, "Please Text Deaf And Dumb."

Moehle's mother, Kaye Moehle, said the note was "outrageous and cruel and unnecessary."

Airline spokesman Casey Norton said Friday that the employee who wrote the note did not intend to insult anyone and will go through sensitivity training.

One of the couple's bags was misplaced on the final leg of the couple's journey home, from Dallas to Houston. In such cases, American uses another company to delivery late-arriving baggage to passengers.

Norton said an American employee who is not a native English speaker scrawled the note to alert a delivery driver that he should contact the couple by text message when delivering the bag.

The airline employee "will go through new respect training," Norton said. "We are using it as a systemwide teaching example so that everybody is more respectful of those who have different impairments."

That was welcome news for Kaye Moehle, who had initially demanded that the worker be fired.

"I felt hurt for my son because I know how hard he works" — he's been employed as a technician at the same heating and air conditioning company for 16 years, she told The Associated Press.

On Friday, Moehle said she didn't want anyone to lose their job and that some good could come out of the situation.

"The public hopefully has been educated a little more to know that the term 'deaf and dumb' has no place in our society, like other derogatory labeling of other good people," she said.

Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • Local NewsLocal NewsMore>>

  • Crash in Lincoln Tunnel causes major delays

    Crash in Lincoln Tunnel causes major delays

    Tuesday, September 2 2014 3:06 PM EDT2014-09-02 19:06:51 GMT
    One of the tubes of the Lincoln Tunnel was closed for nearly four hours after a chain-reaction accident involving a New York-bound jitney bus and two other vehicles. Port Authority of New York and New Jersey spokesman Steve Coleman says three people were reported injured in the accident in the center tube at about 8:30 a.m. Tuesday.
    One of the tubes of the Lincoln Tunnel was closed for nearly four hours after a chain-reaction accident involving a New York-bound jitney bus and two other vehicles. Port Authority of New York and New Jersey spokesman Steve Coleman says three people were reported injured in the accident in the center tube at about 8:30 a.m. Tuesday.

  • $1M Powerball ticket sold in NJ set to expire

    $1M Powerball ticket sold in NJ set to expire

    Tuesday, September 2 2014 2:23 PM EDT2014-09-02 18:23:45 GMT
    State lottery officials say a Powerball ticket worth $1 million that was sold at a northern New Jersey convenience store last year will soon expire.
    State lottery officials say a Powerball ticket worth $1 million that was sold at a northern New Jersey convenience store last year will soon expire.
  • Princeton worker told to choose medical pot or job

    Princeton worker told to choose medical pot or job

    Tuesday, September 2 2014 2:19 PM EDT2014-09-02 18:19:48 GMT
    A Princeton University employee says he has been told to choose between medical marijuana and his job.
    A Princeton University employee says he has been told to choose between medical marijuana and his job.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices