Woman charged $1,125 by LAZ Parking - New York News

Woman charged $1,125 by LAZ Parking

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CHICAGO (FOX 32 News) -

How long would it cost to park your car in a downtown garage for 115 years?

A southwest suburban woman may have the answer to that.

She's the apparent victim of a computer glitch at the Millennium Park garage that nearly wiped out her debit account.

Virginia Casas had just finished up work Tuesday evening and drove out of the Millennium Park garage, where she has a transponder to park her car, when she got an urgent text message from her bank.

"When I got to a red light I checked it and it told me I was just charged $1,125 for ten hours of parking," Casas said.

That's right. The receipt shows $1,125 was charged by LAZ Parking, which operates the Millennium Park garage complex for the city.

However, when Virginia drove back to the garage to talk to the cashier at the window, they were less than helpful.

"She was not interested at all in rectifying the situation. She wasn't even interested in hearing my story. I kept pressing her and her reply was, well you're one of many today. After I got that reply from her I left in tears," Casas said.

After studying her receipt from LAZ, Virginia noticed something unusual.

The date said she entered the garage on December 30th, 1899.

Oops!

Virginia says when she called LAZ to try to get her money back, she initially got the runaround, and was forced to cancel checks she had already written on the account so they wouldn't bounce.

"This is a lot of money. I've got kids to feed. I've got bills to pay. And the money is basically accounted for but it's not there anymore," Casas said.

"A spokesman for LAZ parking apologizes for the problem, which he says affected 21 customers on Tuesday. Those customers have been offered gift certificates and parking passes for the inconvenience. The overcharges were refunded on Wednesday, but because it's a debit card system, it's taking a little longer to put that money back in Virginia's account."

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