Family warns others after hiring no-show snow plowing company - New York News

Family warns others after hiring no-show snow plowing company

Posted: Updated:
(WJBK) -

After they got this fancy flier in the mail and a blast of winter was on the way, Franci Hirsch and her husband, Greg, of West Bloomfield decided this was the year they were going to hire a snow removal company. Unfortunately, they apparently chose the wrong one.

Franci says when they first called Five Star Landscaping and Snow Removal workers had no problem coming out right away to have her sign this contract, stake out the driveway and collect her check on December 13, 2013.

"That night it actually snowed. The next day they did not come back, and the day after that they did not come back," says Franci.

Looking closely at the fine print, the company promises automatic service. But Franci claims it was like pulling teeth to get the plows to come back. And then this past weekend was the snow storm that dumped several inches across metro Detroit.  

"Not only did they not show, but there's been no response. I'm out $215 - actually $235 now," she says.

The family has called, left several messages and emails but have yet to hear back from the owner, Karl Bolin. Fox 2 tried to track the business owner down at his last known address in Bloomfield Hills, down the street at his parents and where the snow plowing business is said to be located. A house in Waterford Twp. is the address listed on the contract. However, when Fox 2's Taryn Asher arrived at the address no one was home but the garage door was open, revealing a sign for Cedar Treaters, the other company owned by Bolin.

Several unhappy customers have posted their complaints about both companies online. In fact, according to the Better Business Bureau, Five Star, which is not accredited or in good standing, has had nine registered complaints. Five of those have been over the last year.

That's information the Hirsch's, who were forced to hire someone else to dig them out, wished they had known beforehand.

"In retrospect, check your references. This was definitely a mistake on our part, but, we saw the snow was coming, at the time my husband was out of town, we felt just moving fast, what hard could it be?" Franci says.

  • Download the FOX 2 Apps


  • FOX 2 News Five-Day Forecast
  • Local NewsLocal NewsMore>>

  • Friday Night Live: August 29, 2014

    Friday Night Live: August 29, 2014

    Friday, August 29 2014 11:14 PM EDT2014-08-30 03:14:33 GMT

    This is Fox 5's Friday Night Live, a weekly celebration of the end of the work week. All summer long, the Fox 5 team brings you the latest in entertainment, nightlife, food, and music in our area. In this jam-packed episode: Electric Zoo Festival, Beth Shak, Richard Albrecht, Kathy Wakile, and Moses Laboy .

    This is Fox 5's Friday Night Live, a weekly celebration of the end of the work week. All summer long, the Fox 5 team brings you the latest in entertainment, nightlife, food, and music in our area. In this jam-packed episode: Electric Zoo Festival, Beth Shak, Richard Albrecht, Kathy Wakile, and Moses Laboy .


  • Cocktails with Moses Laboy

    Cocktails with Moses Laboy

    Friday, August 29 2014 10:49 PM EDT2014-08-30 02:49:46 GMT
    Mixologist Moses Laboy came to Friday Night Live to mix up some cocktails to get us started on the holiday weekend. Born and raised in Spanish Harlem, Laboy has mixed drinks at Red Rooster, Los Americanos, Le Colonial NYC, and elsewhere. He has served drinks to President Obama and President Clinton.
    Mixologist Moses Laboy came to Friday Night Live to mix up some cocktails to get us started on the holiday weekend. Born and raised in Spanish Harlem, Laboy has mixed drinks at Red Rooster, Los Americanos, Le Colonial NYC, and elsewhere. He has served drinks to President Obama and President Clinton.
  • Business is good at Coney Island

    Business is good at Coney Island

    Friday, August 29 2014 10:22 PM EDT2014-08-30 02:22:32 GMT
    From the brand-new Thunderbolt roller coaster to the world-famous boardwalk, tourists and business owners alike say Coney Island had a great ride of its own this summer. Toms Coney Island's general manager Vasilios Tourlokas says the mild summer impacted his boardwalk business in the best way possible: a 10 to 15 percent increase.
    From the brand-new Thunderbolt roller coaster to the world-famous boardwalk, tourists and business owners alike say Coney Island had a great ride of its own this summer. Toms Coney Island's general manager Vasilios Tourlokas says the mild summer impacted his boardwalk business in the best way possible: a 10 to 15 percent increase.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices