Retailers trying to cut down on online returns - New York News

Retailers trying to cut down on online returns

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Pajamas, clothing, jewelry..those are few of Susan Arbuckle's favorite things she bought online.

She says she wouldn't have purchased them if she didn't have the convenience of online returns.

“I can send them back and they usually pay for the shipping and I don't have to leave my house,” she said.

According to experts, more than a third of all internet sales get returned, that's about $294 billion worth of merchandise.

And stores they say, are doing everything they can to prevent this.

Sital Patel from Marketwatch says they're trying to help shoppers online with sizes, styles, and preferences so if they make the right purchase, they're unlikely to return anything that they've bought.

She also says stores are also tightening up their return policies.

Still, according to UPS, returns are expected to jump 15% this season from last year, costing these online stores big bucks.

One woman who works in retail says the day after Christmas will be 'returns, returns and more returns.'

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