12/27 Customer Care Specialist (Chicago) - New York News

12/27 Customer Care Specialist (Chicago)

Posted: Updated:

Cars.com, the leading destination for car shoppers, is ALL DRIVE and we want employees who are confident, driven and all in. We appreciate and understand how individual efforts contribute to our success - every member of the Cars.com family plays a role in driving our business forward We're big enough to provide abundant resources and small enough for you to make an immediate impact. Feeling confident? Have the drive? Join us.

Cars.com is owned by Classified Ventures, LLC.

The Customer Care Specialist provides excellent customer service to all internal and external customers who contact Cars.com via phone, email and chat, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

The ideal candidate will be able to:

- Achieve personal and team service level goals.

- Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues.

- Track and document all customer inquiries and resolutions in SalesForce.com.

- Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams.

- Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers.

- Perform other related duties, as appropriate to further the success of the Operations team.

 

Required Skills:

- Extremely customer-focused with a positive attitude and patience to work with non-technical customers.

- Excellent time management, organizational and prioritization skills.

- Flexible, strong work ethic and enjoys being part of a team.

- Verbal and written communication skills required.

- Able to solve problems quickly and creatively.

- Knowledge of the MS Office and Windows required and greater technical aptitude preferred.

- Familiarity with online media and tools preferred.

- Able to learn quickly and adapt to change.

 

May require weekends and/or evenings work shifts.

- Required Experience:

- College degree preferred.

- One year work experience preferred.

- Prior customer service experience or service industries experience preferred.

- Classified Ventures, LLC, Apartments.com and Cars.com are Equal Opportunity Employers

 

Apply here: https://classifiedventures.silkroad.com/epostings/index.cfm?fuseaction=app.dspjob&version=1&jobid=219579&company_id= 219467&jobboardid=508

View ths listing here: http://chicago.craigslist.org/chc/csr/4251085414.html

Follow Us!

  • Local NewsLocal NewsMore>>

  • Record stores survive and thrive in Brooklyn

    Record stores survive and thrive in Brooklyn

    Friday, April 18 2014 10:59 PM EDT2014-04-19 02:59:51 GMT
    When you hear about a place that still sells records, located in a hip neighborhood in the borough of Brooklyn, you enter that store with certain expectations. One of them being: you hope the guy behind the counter talks about music the way Cory Fierman does."I think it's just like the most important thing to you," he says. "I don't know how to describe it. It's the most important thing to me. It's like another language."Cory manages Greenpoint's Academy Records Annex, where they want you ...
    When you hear about a place that still sells records, located in a hip neighborhood in the borough of Brooklyn, you enter that store with certain expectations. One of them being: you hope the guy behind the counter talks about music the way Cory Fierman does."I think it's just like the most important thing to you," he says. "I don't know how to describe it. It's the most important thing to me. It's like another language."Cory manages Greenpoint's Academy Records Annex, where they want you ...
  • Queens Beer Week kicks off

    Queens Beer Week kicks off

    Friday, April 18 2014 10:19 PM EDT2014-04-19 02:19:20 GMT
    Queens wants to be known as New York City's beer capital. Queens Beer Week kicked off on Friday to celebrate the borough's crafty breweries and the more than 60 venues that serve their beer. Dan Bronson of Crescent and Vine in Astoria is the bearded brains behind the inaugural Queens Beer Week. He organized it all. The nine-day celebration of beers brewed in Queens.
    Queens wants to be known as New York City's beer capital. Queens Beer Week kicked off on Friday to celebrate the borough's crafty breweries and the more than 60 venues that serve their beer. Dan Bronson of Crescent and Vine in Astoria is the bearded brains behind the inaugural Queens Beer Week. He organized it all. The nine-day celebration of beers brewed in Queens.
  • Woman wanted for baby snatch attempt in custody

    Woman wanted for baby snatch attempt in custody

    Friday, April 18 2014 9:57 PM EDT2014-04-19 01:57:17 GMT
    Police have taken into custody the woman believed to have tried to push a stroller with a baby inside away from a nanny in Chelsea. Tara Anne McDonald, 46, was being evaluated at a hospital Friday night. The attempted kidnapping occurred on 8th Ave. and 17th St. at about 3:45 p.m. on Thursday, police said.
    Police have taken into custody the woman believed to have tried to push a stroller with a baby inside away from a nanny in Chelsea. Tara Anne McDonald, 46, was being evaluated at a hospital Friday night. The attempted kidnapping occurred on 8th Ave. and 17th St. at about 3:45 p.m. on Thursday, police said.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices