Cars.com, the leading destination for car shoppers, is ALL DRIVE and we want employees who are confident, driven and all in. We appreciate and understand how individual efforts contribute to our success - every member of the Cars.com family plays a role in driving our business forward We're big enough to provide abundant resources and small enough for you to make an immediate impact. Feeling confident? Have the drive? Join us.
Cars.com is owned by Classified Ventures, LLC.
The Customer Care Specialist provides excellent customer service to all internal and external customers who contact Cars.com via phone, email and chat, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.
The ideal candidate will be able to:
- Achieve personal and team service level goals.
- Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues.
- Track and document all customer inquiries and resolutions in SalesForce.com.
- Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams.
- Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers.
- Perform other related duties, as appropriate to further the success of the Operations team.
- Extremely customer-focused with a positive attitude and patience to work with non-technical customers.
- Excellent time management, organizational and prioritization skills.
- Flexible, strong work ethic and enjoys being part of a team.
- Verbal and written communication skills required.
- Able to solve problems quickly and creatively.
- Knowledge of the MS Office and Windows required and greater technical aptitude preferred.
- Familiarity with online media and tools preferred.
- Able to learn quickly and adapt to change.
May require weekends and/or evenings work shifts.
- Required Experience:
- College degree preferred.
- One year work experience preferred.
- Prior customer service experience or service industries experience preferred.
- Classified Ventures, LLC, Apartments.com and Cars.com are Equal Opportunity Employers
View ths listing here: http://chicago.craigslist.org/chc/csr/4251085414.html