Customers Frustrated As Billing Problems Mount At The DWP - New York News

Customers Frustrated As Billing Problems Mount At The DWP

Posted: Updated:

The Department of Water and Power says it will take approximately 4 months to fix all of the billing problems.  In the meantime, it is extremely frustrating for customers.

One house in Northridge caught fire on May 10th. The homeowner who happens to be a FOX 11 photographer, notified the DWP that there was no electricity being used. Yet, the bills keep on coming.  Vince Mac says, "When the house burnt, the fire department pulled the main circuit breakers. That's when the electricity stopped."  Mac says he called the DWP repeatedly in hopes of solving the problem but he kept getting the runaround. "The frustration that I have is that when I called the DWP to explain the situation, they basically treated me as a liar or a crook trying to ripoff free electricity."

Mack isn't the only one with billing problems.  We recently learned that out of the 1.4 million DWP customers, about 70,000 or five percent have mistakenly received higher bills, some in the hundreds, some in the thousands. 

"I'm not going to pay a bill for something I didn't get. It's like going to a restaurant ordering a meal and then they kick you out with never having to eat the food," says Mac.  He won't have to worry about it any longer. After we called DWP, officials said they looked into his case and they will be fixing the bill. As for the the rest of the customers dealing with billing problems, you will need patience. DWP says it will take about 4 months to sort out all of the problems.

  • Local NewsLocal NewsMore>>

  • FAA extends ban on U.S. flights to Tel Aviv

    FAA extends ban on U.S. flights to Tel Aviv

    Wednesday, July 23 2014 1:17 PM EDT2014-07-23 17:17:17 GMT
    The Federal Aviation Administration has extended the ban on U.S. carriers from flying to Tel Aviv for another 24 hours. Word came from the FAA at about 12:40 pm. on Wednesday, 24 hours after it issued its initial ban to Israel and following a rocket launch from Gaza that landed near the Ben Gurion airport.
    The Federal Aviation Administration has extended the ban on U.S. carriers from flying to Tel Aviv for another 24 hours. Word came from the FAA at about 12:40 pm. on Wednesday, 24 hours after it issued its initial ban to Israel and following a rocket launch from Gaza that landed near the Ben Gurion airport.
  • NBA's Felton pleads guilty in gun case

    NBA's Felton pleads guilty in gun case

    Wednesday, July 23 2014 12:15 PM EDT2014-07-23 16:15:05 GMT
    Former NY Knicks point guard Raymond Felton pleaded guilty Wednesday in a Manhattan gun case, taking a plea deal that involved admitting a felony but spares him jail. Last winter, after Felton's law student wife filed for divorce, her attorney brought a loaded semi-automatic handgun to a police precinct and said it was Felton's and she wanted it out of the house, authorities said.  Felton's attorney said he never threatened anyone with the gun.
    Former NY Knicks point guard Raymond Felton pleaded guilty Wednesday in a Manhattan gun case, taking a plea deal that involved admitting a felony but spares him jail. Last winter, after Felton's law student wife filed for divorce, her attorney brought a loaded semi-automatic handgun to a police precinct and said it was Felton's and she wanted it out of the house, authorities said. Felton's attorney said he never threatened anyone with the gun.
  • Fortune 500 firm Sealed Air moving HQ to Charlotte

    Fortune 500 firm Sealed Air moving HQ to Charlotte

    Wednesday, July 23 2014 12:01 PM EDT2014-07-23 16:01:51 GMT
    North Carolina has convinced Fortune 500 packaging company Sealed Air Corp. to move nearly 1,300 jobs to the Charlotte area by relocating its New Jersey headquarters and consolidating management operations from...
    North Carolina has convinced Fortune 500 packaging company Sealed Air Corp. to move nearly 1,300 jobs to the Charlotte area by relocating its New Jersey headquarters and consolidating management operations from several...
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices