Customers Frustrated As Billing Problems Mount At The DWP - New York News

Customers Frustrated As Billing Problems Mount At The DWP

Posted: Updated:

The Department of Water and Power says it will take approximately 4 months to fix all of the billing problems.  In the meantime, it is extremely frustrating for customers.

One house in Northridge caught fire on May 10th. The homeowner who happens to be a FOX 11 photographer, notified the DWP that there was no electricity being used. Yet, the bills keep on coming.  Vince Mac says, "When the house burnt, the fire department pulled the main circuit breakers. That's when the electricity stopped."  Mac says he called the DWP repeatedly in hopes of solving the problem but he kept getting the runaround. "The frustration that I have is that when I called the DWP to explain the situation, they basically treated me as a liar or a crook trying to ripoff free electricity."

Mack isn't the only one with billing problems.  We recently learned that out of the 1.4 million DWP customers, about 70,000 or five percent have mistakenly received higher bills, some in the hundreds, some in the thousands. 

"I'm not going to pay a bill for something I didn't get. It's like going to a restaurant ordering a meal and then they kick you out with never having to eat the food," says Mac.  He won't have to worry about it any longer. After we called DWP, officials said they looked into his case and they will be fixing the bill. As for the the rest of the customers dealing with billing problems, you will need patience. DWP says it will take about 4 months to sort out all of the problems.

  • Local NewsLocal NewsMore>>

  • Aire Ancient Baths

    A relaxing bathhouse in busy Tribeca

    A relaxing bathhouse in busy Tribeca

    Tuesday, July 29 2014 10:29 PM EDT2014-07-30 02:29:51 GMT
    Deep beneath the hustle and bustle of Tribeca lies a modern-day oasis brimming with old world charm: Aire Ancient Baths, my new favorite city escape. The breathtaking spa is illuminated by hundreds of candles and smells of invigorating eucalyptus. For around $80 you can bathe in the tranquil blue pools for 90 minutes and find the temperature that's right for you.
    Deep beneath the hustle and bustle of Tribeca lies a modern-day oasis brimming with old world charm: Aire Ancient Baths, my new favorite city escape. The breathtaking spa is illuminated by hundreds of candles and smells of invigorating eucalyptus. For around $80 you can bathe in the tranquil blue pools for 90 minutes and find the temperature that's right for you.
  • NYC stores with no signs feed curiosity

    NYC stores with no signs feed curiosity

    Tuesday, July 29 2014 8:40 PM EDT2014-07-30 00:40:09 GMT
    From coffee shops in Brooklyn to restaurants in Manhattan, we find speakeasies standing out by blending in. When people in Bushwick want a green machine juice blend they visit Leticia Castillo's Owl Juice Pub. But first they must find the owl. "We been doing fine without a sign," Castillo says.
    From coffee shops in Brooklyn to restaurants in Manhattan, we find speakeasies standing out by blending in. When people in Bushwick want a green machine juice blend they visit Leticia Castillo's Owl Juice Pub. But first they must find the owl. "We been doing fine without a sign," Castillo says.
  • NY brothers invent machine that makes CPR easier

    NY brothers invent machine that makes CPR easier

    Tuesday, July 29 2014 6:40 PM EDT2014-07-29 22:40:57 GMT
    Only 10 percent of people who get CPR from a bystander actually survive. But two young men in Westchester County have now patented a device that could dramatically increase those odds and save lives. John and Chris DiCapua's sitting room in their parents' Westchester County home has had a unique guest lying around for quite a while now: a CPR dummy. What began as an idea from their time as Boy Scouts is now a device that could potentially save lives.
    Only 10 percent of people who get CPR from a bystander actually survive. But two young men in Westchester County have now patented a device that could dramatically increase those odds and save lives. John and Chris DiCapua's sitting room in their parents' Westchester County home has had a unique guest lying around for quite a while now: a CPR dummy. What began as an idea from their time as Boy Scouts is now a device that could potentially save lives.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices