A Look Inside Metro Emergency Road Service: Freeway Service - New York News

A Look Inside Metro Emergency Road Service: Freeway Service Patrol

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When Geraldo Hernandez woke up this morning he had no idea he was going to need help from a tow truck today. He certainly didn't know he'd be staring into our camera and end up on TV. Lucky Geraldo! Well, sort of Lucky Geraldo. His minivan broke down on an exit ramp of the 101. That was frustrating, but lucky for him Angel Betancourt pulled up just in the knick of time Betancourt is one of the METRO Freeway Service Patrol drivers. Everyday he's looking out for drivers like Hernandez. It's his job. Every day he and drivers behind the wheels of 151 other METRO service trucks spend their rush hours in traffic ready to help. Why? First, you need it. Second, it keeps backups from happening. Third, it helps prevent secondary incidents like accidents from other drivers who may not be paying attention.

In it's 22 years METRO's Freeway Service Patrol drivers has helped millions. Just last year over 300,000! This is a program paid for by tax money. Been that way since it started in 1991. But, you don't pay anything at the time of service. It's free and that's good. Let's face it these little freeway miseries can end up costing a bunch with towing and such unless you have some sort of roadside service membership.

How do you call for help? Call 5-1-1. That's it! And, good luck on your commute!

HALtrans!

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