DPD emergency dispatch back online after day-long outage - New York News

DPD emergency dispatch back online after day-long outage

Posted: Updated:
Detroit police squad cars Detroit police squad cars
  • DPD emergency dispatch back online after day-long outageMore>>

  • DPD Chief Craig: Dispatch still not at 100%

    DPD Chief Craig: Dispatch still not at 100%

    Friday, July 12 2013 12:33 PM EDT2013-07-12 16:33:26 GMT
    Detroit Chief of Police James Craig says the city's 911 emergency dispatch system is still not operating at 100%, but will be completely fixed on Monday.
    Detroit Chief of Police James Craig says the city's 911 emergency dispatch system is still not operating at 100%, but will be completely fixed on Monday.
  • LeDuff: "Get mad, Detroit!" after 911 dispatch system fails

    LeDuff: "Get mad, Detroit!" after 911 dispatch system fails

    Wednesday, July 10 2013 8:39 PM EDT2013-07-11 00:39:50 GMT
    During the Fourth of July weekend, the radio systems went down between 911 dispatch and the police, fire, and ambulance. Fox 2's Charlie Leduff investigates.
    During the Fourth of July weekend, the radio systems went down between 911 dispatch and the police, fire, and ambulance. We still don't know why, and it could still happen again tomorrow. Fox 2's Charlie Leduff investigates.
DETROIT (WJBK) -

Detroit's police, firefighters and medics are used to dealing with emergencies, but this one revealed an alarming weakness. The dispatch system went down around 5:30 a.m. Friday.

Sgt. Eren Stephens told Fox 2 that the sytem was back online and stable around 9 p.m. Friday.

A spokeswoman with Motorola Solutions says 9 of 10 antennae sites are up and running in stable condition. All 30 channels are also working fine.

But earlier in the day officers were forced to use their cell phones and land lines to communicate. Officers had to travel together to ensure safety, which led to delayed responses across the city.

"We lost total radio communications. We did not have radio communications for two hours," said Detroit Police Chief James Craig.

Even the backup system failed, something Craig has never seen in all his years on the job.

"I'm concerned why our fallback system didn't switch on, and when I asked the question if we've ever checked it, it was a software issue, it has not been so I'm told now," Craig said.

By late Friday afternoon, 80 percent of the dispatch system was back up and running, but this emergency is raising some serious questions.

"Certainly as part of our contract with Motorola is that we have a maintenance program. The City of Detroit does pay an amount for that, and so my question was when was the last time we had maintenance and what we, the Detroit Police Department, has done in terms of checking our redundancies, and again, as I said earlier, we have not done so, and I'm concerned about that," Craig said.

"This will not happen again. That's my assurance to the community, and we're going to get to the bottom of it."

  • Local NewsLocal NewsMore>>

  • Rapper Joe Budden arrested

    Rapper Joe Budden arrested

    Wednesday, August 27 2014 1:52 PM EDT2014-08-27 17:52:27 GMT

    Rapper Joe Budden was arrested by the NYPD on Wednesday in connection with the robbery of his ex-girlfriend's cell phone earlier this month. Police had been looking for the New Jersey resident since Aug. 18 after a heated argument with the woman inside his car in Washington Heights. After he was arrested on Wednesday, Budden apparently Tweeted several times from jail.

    Rapper Joe Budden was arrested by the NYPD on Wednesday in connection with the robbery of his ex-girlfriend's cell phone earlier this month. Police had been looking for the New Jersey resident since Aug. 18 after a heated argument with the woman inside his car in Washington Heights. After he was arrested on Wednesday, Budden apparently Tweeted several times from jail.

  • Soldier who killed herself at Va. Army base was from Yonkers

    Soldier who killed herself at Va. Army base was from Yonkers

    Wednesday, August 27 2014 1:28 PM EDT2014-08-27 17:28:56 GMT

    The Army has identified the soldier who barricaded herself in a building at a Virginia base and then fatally shot herself in the head.  Fort Lee officials on Wednesday say it was 33-year-old Sgt. 1st Class Paula M. Walker of Yonkers

    The Army has identified the soldier who barricaded herself in a building at a Virginia base and then fatally shot herself in the head.  Fort Lee officials on Wednesday say it was 33-year-old Sgt. 1st Class Paula M. Walker of Yonkers

  • Cuomo orders investigation into Time Warner outage

    Cuomo orders investigation into Time Warner outage

    Wednesday, August 27 2014 1:15 PM EDT2014-08-27 17:15:06 GMT
    Time Warner Cable suffered a nationwide outage primarily impacting its Internet service on Wednesday morning. More than 11 million customers were affected.  Several hours later, NY Gov. Andrew Cuomo ordered an investigation into the outage. "I have directed the New York State Department of Public Service to investigate this outage as part of its review of Comcast's proposed merger with Time Warner," said Cuomo.
    Time Warner Cable suffered a nationwide outage primarily impacting its Internet service on Wednesday morning. More than 11 million customers were affected.  Several hours later, NY Gov. Andrew Cuomo ordered an investigation into the outage. "I have directed the New York State Department of Public Service to investigate this outage as part of its review of Comcast's proposed merger with Time Warner," said Cuomo.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices