Survey: NJ Transit's customer ratings improving - New York News

Survey: NJ Transit's customer ratings improving

Posted: Updated:

NEWARK, N.J. (AP) - New Jersey Transit's first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.

The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.

Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.

Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.

NJ Transit Director James Weinstein says the results show customers recognize the agency's efforts under the "most challenging of conditions."

NJ Transit has restored service to 97% of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • New Jersey NewsNew Jersey NewsMore>>

  • Federal authorities to monitor Newark police

    Federal authorities to monitor Newark police

    Tuesday, July 22 2014 9:37 PM EDT2014-07-23 01:37:12 GMT
    Newark police engaged in the excessive use of force, routinely stopped people on the street for no legitimate reason and regularly stole property from civilians, the U.S. Department of Justice concluded in a report released Tuesday that set the stage for federal monitoring of the police department that serves New Jersey's largest city. The report is the culmination of a three-year investigation begun months after the American Civil Liberties Union filed a complaint.
    Newark police engaged in the excessive use of force, routinely stopped people on the street for no legitimate reason and regularly stole property from civilians, the U.S. Department of Justice concluded in a report released Tuesday that set the stage for federal monitoring of the police department that serves New Jersey's largest city. The report is the culmination of a three-year investigation begun months after the American Civil Liberties Union filed a complaint.
  • Anaconda sightings in Lake Hopatcong reported

    Anaconda sightings in Lake Hopatcong reported

    Tuesday, July 22 2014 5:59 PM EDT2014-07-22 21:59:16 GMT
    Boaters in Lake Hopatcong in New Jersey are keeping an eye out for an unwanted visitor lurking underwater: a 14- or 15-foot-ong snake, possibly a green anaconda. Several people have seen the reptile, which has probably holed up in a drain pipe. Reptile specialists are also searching the lake for signs of the snake. So far no more sightings have been reported.
    Boaters in Lake Hopatcong in New Jersey are keeping an eye out for an unwanted visitor lurking underwater: a 14- or 15-foot-ong snake, possibly a green anaconda. Several people have seen the reptile, which has probably holed up in a drain pipe. Reptile specialists are also searching the lake for signs of the snake. So far no more sightings have been reported.
  • Search for masked robbers in Caesars heist

    Search for masked robbers in Caesars heist

    Tuesday, July 22 2014 3:28 PM EDT2014-07-22 19:28:51 GMT
    The hunt is on in southern New Jersey for two suspects who made off with more than $180K from Caesars Atlantic City casino. The brazen robbers reportedly stole the cash from two plastic boxes on the casino floor. The robbery occurred on Monday at about 6 a.m. The masked robbers took off in a vehicle. The State Police Casino Gaming Bureau is handling the investigation.
    The hunt is on in southern New Jersey for two suspects who made off with more than $180K from Caesars Atlantic City casino. The brazen robbers reportedly stole the cash from two plastic boxes on the casino floor. The robbery occurred on Monday at about 6 a.m. The masked robbers took off in a vehicle. The State Police Casino Gaming Bureau is handling the investigation.
  • Local NewsLocal NewsMore>>

  • Suspect arrested in 1990s cold-case murders on Long Island

    Suspect arrested in 1990s cold-case murders on Long Island

    Wednesday, July 23 2014 7:50 AM EDT2014-07-23 11:50:43 GMT
    Authorities on Long Island have arrested a suspect in two cold case murders dating to the 1990s. John Bittrolff, a married father of two, is the lead suspect in the deaths of two prostitutes whose bodies were found within months of each other in late 1993 and early 1994, authorities said. Police arrested the 48-year-old, who was arraigned at the district court in Central Islip.
    Authorities on Long Island have arrested a suspect in two cold case murders dating to the 1990s. John Bittrolff, a married father of two, is the lead suspect in the deaths of two prostitutes whose bodies were found within months of each other in late 1993 and early 1994, authorities said. Police arrested the 48-year-old, who was arraigned at the district court in Central Islip.
  • 'Broken Windows' tactic questioned as chokehold victim laid to rest

    'Broken Windows' tactic questioned as chokehold victim laid to rest

    Wednesday, July 23 2014 7:24 AM EDT2014-07-23 11:24:25 GMT
    The recent death of a man from Staten Island while he was being arrested by NYPD officers is calling into question a police crackdown on petty offenses to discourage more serious crime. Critics say policing based on the so-called "broken windows" theory can needlessly put people at risk and fuel tensions in the city's minority communities.
    The recent death of a man from Staten Island while he was being arrested by NYPD officers is calling into question a police crackdown on petty offenses to discourage more serious crime. Critics say policing based on the so-called "broken windows" theory can needlessly put people at risk and fuel tensions in the city's minority communities.

  • 3 NYC boys get recording contract approval

    3 NYC boys get recording contract approval

    Wednesday, July 23 2014 6:34 AM EDT2014-07-23 10:34:12 GMT
    New York City NewsNew York City News
    Three middle school students got permission from a Manhattan judge to sign a multi-year recording contract with Sony. The court's approval allows the heavy metal band, Unlocking the Truth, to record their first single Wednesday for The Cherry Group, a division of Sony. The Brooklyn boys had to get court approval because they are minors.
    Three middle school students got permission from a Manhattan judge to sign a multi-year recording contract with Sony. The court's approval allows the heavy metal band, Unlocking the Truth, to record their first single Wednesday for The Cherry Group, a division of Sony. The Brooklyn boys had to get court approval because they are minors.

Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices