And The Best & Worst Rated Airlines Are ... - New York News

And The Best And Worst Rated Airlines Are ...

Posted: Updated:
Los Angeles, CA -

(FOX 11) Picture it: You show up to your gate with ticket in hand and find out the flight has been oversold and you are not guaranteed a seat (even though you're all checked in and have a seat on your boarding pass).

Yes, it's beyond frustrating.

The 2013 Airline Quality Rating report shows us just how frustrating it is by analyzing "on-time performance, customer complaints, mishandled baggage and denied boardings," according to Yahoo! News.

Here are the rankings and the details behind it, courtesy of Forbes.com.

1) Virgin Airlines
On-Time Arrivals: 83.5% Denied Boardings: 0.07 per 1,000 passengers Mishandled Baggage: 0.87 per 1,000 passengers Customer Complaints: 1.50 per 1,000 passengers

2) Jet Blue
On-Time Arrivals: 79.1% Denied Boardings: 0.01 per 1,000 passengers Mishandled Baggage: 1.88 per 1,000 passengers Customer Complaints: 0.79 per 1,000 passengers

3) AirTran Airways
On-Time Arrivals: 87.1% Denied Boardings: 0.95 per 1,000 passengers Mishandled Baggage: 1.58 per 1,000 passengers Customer Complaints: 0.91 per 1,000 passengers

4) Delta Airlines
On-Time Arrivals: 86.5% Denied Boardings: 0.51 per 1,000 passengers Mishandled Baggage: 2.10 per 1,000 passengers Customer Complaints: 0.73 per 1,000 passengers

5) Hawaiian Airlines
On-Time Arrivals: 93.4% Denied Boardings: 0.18 per 1,000 passengers Mishandled Baggage: 2.88 per 1,000 passengers Customer Complaints: 0.89 per 1,000 passengers

6) Alaska Airlines
On-Time Arrivals: 87.5% Denied Boardings: 0.63 per 1,000 passengers Mishandled Baggage: 2.93 per 1,000 passengers Customer Complaints: 0.51 per 1,000 passengers

7) Frontier Airlines
On-Time Arrivals: 77.9% Denied Boardings: 0.78 per 1,000 passengers Mishandled Baggage: 2.22 per 1,000 passengers Customer Complaints: 1.05 per 1,000 passengers

8) Southwest Airlines
On-Time Arrivals: 83.1% Denied Boardings: 0.84 per 1,000 passengers Mishandled Baggage: 3.08 per 1,000 passengers Customer Complaints: 0.25 per 1,000 passengers

9) US Airways
On-Time Arrivals: 85.9% Denied Boardings: 0.68 per 1,000 passengers Mishandled Baggage: 2.14 per 1,000 passengers Customer Complaints: 1.74 per 1,000 passengers

10) American Airlines
On-Time Arrivals: 76.9% Denied Boardings: 0.73 per 1,000 passengers Mishandled Baggage: 2.92 per 1,000 passengers Customer Complaints: 1.80 per 1,000 passengers

11) American Eagle
On-Time Arrivals: 81.6% Denied Boardings: 1.07 per 1,000 passengers Mishandled Baggage: 5.80 per 1,000 passengers Customer Complaints: 1.27 per 1,000 passengers

12) SkyWest Airlines
On-Time Arrivals: 81.6% Denied Boardings: 2.32 per 1,000 passengers Mishandled Baggage: 5.26 per 1,000 passengers Customer Complaints: 0.88 per 1,000 passengers

13) ExpressJet
On-Time Arrivals: 76.9% Denied Boardings: 2.13 per 1,000 passengers Mishandled Baggage: 5.52 per 1,000 passengers Customer Complaints: 1.07 per 1,000 passengers

14) United Airlines
On-Time Arrivals: 77.4%. Denied Boardings: 1.83 per 1,000 passengers. Mishandled Baggage: 3.87 per 1,000 passengers. Customer Complaints: 4.24 per 1,000 passengers.

 

  • Local NewsLocal NewsMore>>

  • Community celebrates renovated Queens Library branch damaged by Sandy

    Community celebrates renovated Queens Library branch damaged by Sandy

    Friday, April 18 2014 4:57 PM EDT2014-04-18 20:57:15 GMT
    It's been nearly a year and a half since Superstorm Sandy tore through the Queens Library Arverne branch in the Rockaways. Now it is back in business.Sandy left behind 4 feet of water. A massive renovation -- gutting, cleaning, repainting, rewiring -- was needed to get everything back up to speed. The library, which reopened March 18, is a vital part of the community.
    It's been nearly a year and a half since Superstorm Sandy tore through the Queens Library Arverne branch in the Rockaways. Now it is back in business.Sandy left behind 4 feet of water. A massive renovation -- gutting, cleaning, repainting, rewiring -- was needed to get everything back up to speed. The library, which reopened March 18, is a vital part of the community.
  • NYPD identifies woman wanted for baby snatch attempt

    NYPD: Woman tried to snatch baby in stroller

    Friday, April 18 2014 4:36 PM EDT2014-04-18 20:36:31 GMT
    Police want to question a woman who tried to push a stroller with a baby inside away from a nanny in Chelsea. The incident occurred on 8th Ave. and 17th St. at about 4 p.m. on Thursday. The 8-month-old baby was not harmed. People who were in the area jumped in to stop the woman before she took off southbound on 8th Ave., according to police. A sketch was released on Friday of the suspect.

    Police are looking for a woman who tried to push a stroller with a baby inside away from a nanny in Chelsea. Police have identified the suspect as Tara Anne McDonald, 46. The attempted kidnapping occurred on 8th Ave. and 17th St. at about 3:45 p.m. on Thursday, police said. People who were in the area jumped in to stop McDonald before she took off southbound on 8th Ave., according to police.


  • Basil farm ready to switch to marijuana

    Basil farm ready to switch to marijuana

    Friday, April 18 2014 4:11 PM EDT2014-04-18 20:11:50 GMT
    Basil plants grow on a New Jersey farm, but the facility could be turned into a five-acre medical marijuana greenhouse with only 48 hours' notice. The hoses from the state-of-the-art Dutch hydroponic system are watering flowers now, but with a few minor adjustments could just as easily grow marijuana plants for medicinal cannabis. The only reason it's not happening now is because the company is publicly traded and subject to federal law.
    Basil plants grow on a New Jersey farm, but the facility could be turned into a five-acre medical marijuana greenhouse with only 48 hours' notice. The hoses from the state-of-the-art Dutch hydroponic system are watering flowers now, but with a few minor adjustments could just as easily grow marijuana plants for medicinal cannabis. The only reason it's not happening now is because the company is publicly traded and subject to federal law.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices