Front Desk Position
The Hilton Garden Inn in Addison, IL has an immediate opening for full-time and part-time Front Desk Agents. Individuals must be available for a flexible schedule; including mornings 7am-3pm and some night shifts 3pm-11pm.
The Front Desk Agent will greet customers with a friendly and sincere welcome, listen to and understand requests, responding with appropriate actions and providing accurate information such as hotel amenities, nearby restaurants, and local attractions. Complete the registration process in a concise manner, recognizing our most loyal VIP guests. Making reservations, checking-in and checking-out guests, posting amenity charges to the guests' rooms are some of the required duties.
*High school diploma or equivalent required.
*Must be 18 years of age or older.
*Must be available to work the night and weekend shift, as well as Holidays.
*Previous hotel front desk preferred.
*Prior experience with the Hilton Family of Brands is a plus.
*Excellent guest service skills
*Proficiency in the English language both verbal and written.
*Previous cash-handling experience helpful.
*Organizational skills including follow-through, problem solving, and communication.
*Ability to establish and maintain effective working relationships with associates, customers and patrons.
*Perform any other job related duties as assigned.
Exceptional customer service and computer skills, friendly, helpful and good appearance, as well as flexible to work various shifts.
Take ownership of guests' challenges and follow through to ensure guest satisfaction.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.