Study: 9 companies rate poorly when it comes to customer service - New York News

Study: 9 companies rate poorly when it comes to customer service

Posted: Updated:
ATLANTA -

We've all been there at one time or another. You buy a product that is defective, or you just aren't happy with it, and you have to deal with customer service.

247wallst.com reports that while there has been some improvement in customer satisfaction with retailers, a study by American Consumer Satisfaction Index shows traditional retailers received the most negative assessments, while internet retail got high marks.

The survey listed nine traditional retailers with the worst customer service. They were Walgreen, TJX Companies, The Gap, Supervalu, Sears, CVS Caremark, Safeway, Netflix, and Walmart.

One company, Safeway, has struggled to satisfy customers for years. The company has received a low rating in customer satisfaction every year for the past 10 years, according to 247wallst.com.

How has your experience been with customer service? Post your comments on our FOX 5 Atlanta Facebook page, or tweet us @GoodDayAtlanta.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta

    Pike Nurseries: Attracting Hummingbirds

    Pike Nurseries: Attracting Hummingbirds

    Friday, July 25 2014 9:05 AM EDT2014-07-25 13:05:09 GMT
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
  • 'National Dance Day' takes stage nationwide

    'National Dance Day' takes stage nationwide

    Thursday, July 24 2014 9:33 AM EDT2014-07-24 13:33:07 GMT
    Nigel Lythgoe Co-Creator, Executive Producer and Judge of the hit FOX TV show “So You Think You Can Dance (SYTYCD)” which reignited America’s passion for dance and has become a pop culture phenomenon, announces that the 5th annual National Dance Day will take place on Saturday, July 26.
    Nigel Lythgoe Co-Creator, Executive Producer and Judge of the hit FOX TV show “So You Think You Can Dance (SYTYCD)” which reignited America’s passion for dance and has become a pop culture phenomenon, announces that the 5th annual National Dance Day will take place on Saturday, July 26.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices