Flurry of complaints against metro Detroit snow plowing company
Posted:
Updated:
By Rob Wolchek, Fox 2 News Investigative Reporter -
John Church (Credit: Fox 2 News)
LIVONIA, Mich. (WJBK) -
There is a snow plowing company that has already had 16 complaints filed for this snow season at the Better Business Bureau. The Fox 2 Problem Solvers have received complaints about this plowing company, as well.
In fact, Problem Solver Rob Wolchek says we get complains about them every season. Click on the video above to watch his report.
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The Snow Guys, Inc. also sent us the following statement:
The Snow Guys, Inc. exists to provide reasonably prompt and inexpensive snow removal services to our community. We try to do so in every circumstance, recognizing that weather can be unpredictably demanding. Those who work with us are human beings, subject to the same limitations and frailties as are common to all. We have no magic wand to make snow go away. It is hard work, and important work. We do our best to do it well.
For that reason, when a complaint arises from a customer, we try to address it quickly and responsibly. Usually we succeed, to the satisfaction of the customer. Any customer complaint is subject to prompt attention. None are ignored or left unresolved. At times in the past, contracted drivers (not employees of TSG) have been the cause of such complaints, giving rise to pay disputes. The Snow Guys pays according to the contract, which requires adequate services to be rendered to our customers. That is the best way to ensure good customer service at a reasonable time and price. Even when there is a dispute of this nature, we work to resolve it, and have done so. Every time. We are unaware of any unresolved driver complaint involving any current service.
Hundreds of customers are served and over two dozen drivers are on task when the snow flies. We have been providing effective removal services for nearly 20 years. Our rates are low. Our service is reasonable. Our phone number is published. We have received many letters of thanks and commendation over the years from our customers. It is an honor to serve such a community, and we hope to continue to do so.
My name is John Church. While I am not perfect, I stand behind my company and our work. So do almost all of our customers. And our drivers.
Wednesday, May 15 2013 5:46 PM EDT2013-05-15 21:46:32 GMT
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When it comes to garden hoses, the Pocket Hose is a real lightweight. Yet the makers claim it packs the same power as a full-size, heavy-duty rubber hose. We put it to a full-size, heavy-duty Fame or Shame test.
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Rob Wolchek first exposed Michael Winans, Junior for running a Ponzi scheme back in 2008. Now Winans is trying to get out of his 13 year prison sentence and taking donations for his legal defense fund.
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Thursday, April 25 2013 10:58 PM EDT2013-04-26 02:58:44 GMT
A basketball tournament is a big deal. The kids on the teams practice. The parents change their schedules. The coaches get ready for a long weekend. Then they find out at the last minute the tournament is called off.
A basketball tournament is a big deal. The kids on the teams practice. The parents change their schedules. The coaches get ready for a long weekend. Then they find out at the last minute the tournament is called off.
Friday, April 19 2013 12:11 AM EDT2013-04-19 04:11:37 GMT
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Sunday, May 19 2013 12:24 AM EDT2013-05-19 04:24:33 GMT
Officials in Connecticut say it was amazing that there were no fatalities or more injuries after two Metro-North trains collided around 6 p.m. in Fairfield Friday evening.
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Sunday, May 19 2013 12:13 AM EDT2013-05-19 04:13:53 GMT
The NYPD says a 14-year-old girl was shot and killed on a Queens MTA bus Saturday night. The incident happened around 8:50 p.m. on board the Q-6 bus on Sutphin Avenue and Rockaway Boulevard
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Sunday, May 19 2013 12:05 AM EDT2013-05-19 04:05:15 GMT
Authorities say one person is dead and another was injured when the vehicle they were in ran off the road and crashed into Huntington harbor on Long Island Saturday evening.
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Saturday, May 18 2013 10:14 PM EDT2013-05-19 02:14:35 GMT
An airline official says a US Airways flight with 34 people aboard was forced to make a belly landing at Newark International Airport after experiencing landing gear trouble. No injuries were reported.
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Saturday, May 18 2013 8:33 PM EDT2013-05-19 00:33:09 GMT
A 12-year-old boy was shot and killed and his father was wounded on a Jersey City street Friday night. Police say Gywan Levine Jr. and his father, Gywan Levine Sr., were walking on Rutgers Avenue
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Saturday, May 18 2013 6:52 PM EDT2013-05-18 22:52:45 GMT
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Sunday, May 19 2013 12:01 AM EDT2013-05-19 04:01:16 GMT
It was supposed to be their big night, but prom turned into a big headache for teens from a local high school. Police showed up to crack down on an unauthorized limo service.
It was supposed to be their big night, but prom turned into a big headache for teens from a local high school. Police showed up to crack down on an unauthorized limo service.
Friday, May 17 2013 11:55 PM EDT2013-05-18 03:55:04 GMT
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Friday, May 17 2013 10:19 PM EDT2013-05-18 02:19:58 GMT
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Friday, May 17 2013 8:43 PM EDT2013-05-18 00:43:34 GMT
Sabrina Gianino was found dead with a cord around her neck inside a Grosse Pointe Park home early Thursday morning. The medical examiner has ruled her death a homicide.
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Wednesday, February 13 2013 3:00 PM EST2013-02-13 20:00:27 GMT
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Wednesday, May 15 2013 5:46 PM EDT2013-05-15 21:46:32 GMT
Is it really that easy? You get someone's Social Security number and use it to get credit to buy things? Ask a woman in Southfield and she'll say "yes."
Is it really that easy? You get someone's Social Security number and use it to get credit to buy things? Ask a woman in Southfield and she'll say "yes."
Wednesday, May 8 2013 11:16 PM EDT2013-05-09 03:16:35 GMT
When it comes to garden hoses, the Pocket Hose is a real lightweight. Yet the makers claim it packs the same power as a full-size, heavy-duty rubber hose. We put it to a full-size, heavy-duty Fame or Shame test.
When it comes to garden hoses, the Pocket Hose is a real lightweight. Yet the makers claim it packs the same power as a full-size, heavy-duty rubber hose. We put it to a full-size, heavy-duty Fame or Shame test.
Monday, May 6 2013 8:40 PM EDT2013-05-07 00:40:36 GMT
Rob Wolchek first exposed Michael Winans, Junior for running a Ponzi scheme back in 2008. Now Winans is trying to get out of his 13 year prison sentence and taking donations for his legal defense fund.
A member of the famous Winans family convicted of wire fraud says "he's not a monster." Rob Wolchek first exposed Michael Winans, Junior for running a Ponzi scheme back in 2008. Now Winans is trying to get out of his 13 year prison sentence and taking donations for his legal defense fund.
Thursday, April 25 2013 10:58 PM EDT2013-04-26 02:58:44 GMT
A basketball tournament is a big deal. The kids on the teams practice. The parents change their schedules. The coaches get ready for a long weekend. Then they find out at the last minute the tournament is called off.
A basketball tournament is a big deal. The kids on the teams practice. The parents change their schedules. The coaches get ready for a long weekend. Then they find out at the last minute the tournament is called off.
Friday, April 19 2013 12:11 AM EDT2013-04-19 04:11:37 GMT
Some high school students are familiar with the "Halllllllllll of Shame' guy Rob Wolchek, but would they recognize a 'bait and switch' scam? Wolchek works to make some students wise to con artists.
Some high school students are familiar with the "Halllllllllll of Shame' guy Rob Wolchek, but would they recognize a 'bait and switch' scam? Wolchek works to make some students wise to con artists.
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Wednesday, March 20 2013 7:51 PM EDT2013-03-20 23:51:09 GMT
The feds bust a huge drug ring. They say it involved doctors who wrote bogus Medicare or Medicaid prescriptions for pain pills that ended up for sale by street gangs.
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Churchgoers throughout Detroit say they were offered an investment idea by their pastor, but what sold them was a pitch by Mike Winans, Junior. Now, star struck investors say a trusted member of a famous gospel singing...
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John Church (Credit: Fox 2 News)
