Bashas' supermarket chain hit by cyber attack - New York News

Bashas' supermarket chain hit by cyber attack

Posted: Updated:
Investigative leads in cyber attack (TIPLINE: 1-800-420-8689 or 520-866-5111) Investigative leads in cyber attack (TIPLINE: 1-800-420-8689 or 520-866-5111)
PHOENIX -

An Arizona-based supermarket chain says it's been victimized by a cyber attack on the stores' online systems, which provided criminals with access to customer payment information.

Bashas' officials say they recently located and removed a highly-sophisticated piece of malware from its systems.

They say victims have been limited to Lake Havasu City and Pinal County, but all customers are being warned to check their credit card and debit card transactions. Bashas' was not specific as to how long ago customers' information was accessed.

"It's disconcerting, you want to think places like this are safe and you're well taken care of but then you're brought back to the reality, we're all vulnerable in some sort of way," said customer Marlen Adams.

"What we have found is a cracking of the financial system of the Basha family food network, so you are talking AJ's, Food City and Bashas' supermarkets, as many as 136 stores possible," said Pinal County Sheriff Paul Babeu.

Babeu says 400 credit card fraud cases involving Bashas' have been reported in Pinal County, and 300 in Lake Havasu City.

Verna Dougall says she was one of the victims.

"January 20 I checked my account and saw a fraud charge made in Illinois," said Dougall. "We are scared to use our credit cards here, now we are using cash."

"Charges that were made in AZ, Texas, as far away as Italy and France. This is an international network operating here," said Babeu. "What this will likely erupt to is thousands and thousands of people across the state that will have been victimized."

Forensic specialists and federal law enforcement officials have begun an investigation into the cyber attack to find those responsible -- and Bashas' officials say they've installed additional security measures to protect customers' personal information from attacks in the future.

Meanwhile, the Pinal County Sheriff's Office needs help identifying three people considered "investigative leads" in the cyber attack. Anyone with information is asked to call authorities.

The company operates Bashas' supermarkets, AJ's Fine Foods and Food City.

 


Statement by Bashas' (in part)

 

Bashas' is and has been compliant with all Payment Card Industry (PCI) security requirements. However, we recently located and removed a highly-sophisticated piece of malware that has never been seen before in the industry. The malware has been identified and contained, and we are working with forensic specialists and federal law enforcement officials in their investigation to find those responsible.

We've also installed additional security measures (beyond what is required by the industry) to our point of sale and enterprise systems to further protect our customers' information from such attacks in the future.

We have fielded some calls about this issue from customers in limited geographic locations. However, we are strongly encouraging all of our customers to closely monitor their debit and credit card transactions and to report any unusual activity.

Statement by Pinal County Sheriff Paul Babeu

All Pinal County citizens who have reported the frauds have had their bank accounts reimbursed. Numerous investigators from various law enforcement agencies are working around the clock to find those responsible and put them behind bars. We need your help to identify the three individuals in the photo provided as they are considered investigative leads. We strongly encourage everyone to closely monitor their debit and credit card accounts and report anything suspicious.

Bashas' customer service: 480-883-6131

Pinal County Sheriff's Office non-emergency number: 1-800-420-8689 or 520-866-5111

The Associated Press contributed to this report.

  • Local NewsLocal NewsMore>>

  • Medics who responded to deadly chokehold arrest suspended

    Medics who responded to deadly chokehold arrest suspended

    Monday, July 21 2014 11:07 PM EDT2014-07-22 03:07:56 GMT
    Four emergency workers involved in the medical response to a man who died in police custody have been barred from responding to 911 calls. The hospital that employs the two EMTs and two paramedics has suspended them without pay pending the outcome of an investigation into Eric Garner's death.
    Four emergency workers involved in the medical response to a man who died in police custody have been barred from responding to 911 calls. The hospital that employs the two EMTs and two paramedics has suspended them without pay pending the outcome of an investigation into Eric Garner's death.
  • Repaving of Palisades Parkway begins

    Repaving of Palisades Parkway begins

    Monday, July 21 2014 10:42 PM EDT2014-07-22 02:42:19 GMT
    Crews have begun repaving along the Palisades Interstate Parkway. The last time such work was done on the road, which links New York state to the George Washington Bridge, was the mid-1990s.
    Crews have begun repaving along the Palisades Interstate Parkway. The last time such work was done on the road, which links New York state to the George Washington Bridge, was the mid-1990s.
  • A look inside the exclusive Beautique

    A look inside the exclusive Beautique

    Monday, July 21 2014 10:38 PM EDT2014-07-22 02:38:38 GMT
    Beautique is Midtown Manhattan's new celebrity hangout with a touristy address and locals-only feel.The upscale restaurant gives way to a luxe lounge. Everyone here looks like a million bucks and has a bank account to match. It's no wonder celebrities like Leonardo DiCaprio feel right at home.
    Beautique is Midtown Manhattan's new celebrity hangout with a touristy address and locals-only feel.The upscale restaurant gives way to a luxe lounge. Everyone here looks like a million bucks and has a bank account to match. It's no wonder celebrities like Leonardo DiCaprio feel right at home.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices