A local moving company's good name has been hijacked by a rogue moving company. Atlanta Flat Rate Movers says the confusion is costing them not only money, but their reputation.
They're a family business, and have been around seven years. They work hard to stay in good standing with the Better Business Bureau. But there's another company in town with a similar name, Flat Rate Movers, LLC. The names are nearly the same, but how they do business is not.
Atlanta Flat Rate Movers is licensed and insured. The company gets good marks with the BBB. But customers of Flat Rate Movers, LLC have complained about its customer service to the I-Team.
LaShunda and Brannon Burrage run Atlanta Flat Rate Movers. A few years ago they told us they started to see an odd pattern of complaints coming in from customers who they'd never worked with.
"It would be single moms who had to relocate to another state for a job, and their things were being held hostage because Flat Rate Movers wanted more money than they originally quoted them," said LaShunda Burrage of Atlanta Flat Rate Movers.
Rick Streng blasted the knock-off company on an online complaint board. He says his moving price shot up $1,500 from the time they loaded him until they were ready for delivery. He called to complain, but like many others rang up the wrong company.
"I got a wonderful lady who explained in detail that they're constantly getting confused by similar names," said Streng.
A little Internet research and Atlanta Flat Rate movers realized that not only was this other company mimicking their name but also piggybacking their hard-earned reputation.
"They refer their customers to our Better Business Bureau page and claim it as their own," said Burrage.
Federal investigators say they were looking into the company, but that was a year and a half ago. In an e-mail sent to the I-Team on Tuesday, they say Flat Rate Movers does not have operating authority and it has been served final orders to submit an operation plan.
If you are planning a move soon, you may want to visit Protect Your Move.
Friday, May 24 2013 7:41 AM EDT2013-05-24 11:41:05 GMT
It's Memorial Day weekend, and you know what that means: hamburgers, pools, and yes-- big-time sales.
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Friday, May 24 2013 6:15 AM EDT2013-05-24 10:15:00 GMT
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Thursday, May 23 2013 12:56 AM EDT2013-05-23 04:56:30 GMT
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
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Wednesday, May 22 2013 10:42 PM EDT2013-05-23 02:42:27 GMT
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Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
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Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
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Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
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Friday, May 24 2013 10:03 AM EDT2013-05-24 14:03:16 GMT
A new exhibit in Atlanta is providing an encounter that you "otter" see. The new Georgia Aquarium exhibit offers guests a view of the popular animals that has never been seen before.
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Friday, May 24 2013 9:43 AM EDT2013-05-24 13:43:19 GMT
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Friday, May 24 2013 9:11 AM EDT2013-05-24 13:11:19 GMT
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Friday, May 24 2013 8:58 AM EDT2013-05-24 12:58:06 GMT
Georgia residents interested in visiting a natural wonder like the Grand Canyon don't have to travel very far.
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Friday, May 24 2013 8:12 AM EDT2013-05-24 12:12:38 GMT
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Friday, May 24 2013 7:42 AM EDT2013-05-24 11:42:08 GMT
The Centers for Disease Control says that every 19 minutes, one person in the U.S. dies from a prescription drug overdose.
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Friday, May 24 2013 7:41 AM EDT2013-05-24 11:41:05 GMT
It's Memorial Day weekend, and you know what that means: hamburgers, pools, and yes-- big-time sales.
It's Memorial Day weekend, and you know what that means: hamburgers, pools, and yes-- big-time sales. This weekend marks one of the biggest for sales amongst retailers, and no matter where you shop, there's a good chance they're offering a deal.
Thursday, May 23 2013 10:09 AM EDT2013-05-23 14:09:40 GMT
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Friday, May 24 2013 10:44 PM EDT2013-05-25 02:44:03 GMT
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Friday, May 24 2013 9:34 PM EDT2013-05-25 01:34:31 GMT
Actress Amanda Bynes was arrested by New York City police after investigating a report of her allegedly smoking marijuana in the lobby of her Midtown Manhattan building.
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Friday, May 24 2013 9:15 PM EDT2013-05-25 01:15:35 GMT
When workers installed one of the much-heralded bike-sharing stations on West 22nd Street near 10th Avenue, they put it right in front of the brownstones.
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Friday, May 24 2013 8:10 PM EDT2013-05-25 00:10:09 GMT
AP photo
Resorts held a grand opening Thursday for Margaritaville, the $35 million restaurant, bar, and gambling complex that's part of a $70 million expansion and renovation.
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Friday, May 24 2013 6:09 PM EDT2013-05-24 22:09:59 GMT
New York State has 17,000 highway bridges. There are some bad ones. The Tappan Zee Bridge, for example, is set to be replaced because of aging infrastructure.
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Friday, May 24 2013 5:33 PM EDT2013-05-24 21:33:47 GMT
New Jersey Transit bus riders will soon have a new way to get across the Hudson River: by boat. The agency is partnering with New York Waterways, which will provide ferry service to customers. The
New Jersey Transit bus riders will soon have a new way to get across the Hudson River: by boat. The agency is partnering with New York Waterways, which will provide ferry service to customers. The
