Many online retailers offering customer service options - New York News

Many online retailers offering customer service options

Posted: Updated:
ATLANTA -

Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.

Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small.  Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.

Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.

"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.

Be sure to read a site's "About" section to find out more about the seller.  Don't overlook the "Terms of Service" section, and read online reviews.

  • I-Team Story ArchiveMore>>

  • Credit Cards v Charge Cards

    Credit Cards v Charge Cards

    Wednesday, July 23 2014 7:48 AM EDT2014-07-23 11:48:23 GMT
    You always hear that it's a great idea to get rid of your credit cards, but sometimes it really is the best way to pay. So here's another option: charge cards.
    You always hear that it's a great idea to get rid of your credit cards, but sometimes it really is the best way to pay. So here's another option: charge cards.
  • FOX 5 I-Team Investigates

    Child traumatically injured in beach house elevator

    Child traumatically injured in beach house elevator

    Monday, July 21 2014 8:09 AM EDT2014-07-21 12:09:54 GMT
    Another child has been seriously injured in a residential elevator accident. This is a warning for any family renting a beach house.
    Another child has been seriously injured in a residential elevator accident. This is a warning for any family renting a beach house.
  • Governor reacts to Ethics allegations

    Governor reacts to Ethics allegations

    Friday, July 18 2014 6:40 PM EDT2014-07-18 22:40:07 GMT
    The Governor sat down with Senior Fox 5 I-Team Reporter Dale Russell for his first television interview following allegations of strong-arming by a member of his staff.
    The Governor sat down with Senior Fox 5 I-Team Reporter Dale Russell for his first television interview following allegations of strong-arming by a member of his staff.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Man bikes 900 miles to help Georgia girl

    Man bikes 900 miles to help Georgia girl

    Wednesday, July 23 2014 11:05 AM EDT2014-07-23 15:05:59 GMT
    Ten time Ironman, Dave Nazaroff recently rode 900 miles on his bicycle...from Nyack, New York...to Georgia. He didn't do it to get in shape, or to win a competition; he did it to raise money for a 11 year old Callie Truelove in Gainesville, Georgia.
    Ten time Ironman, Dave Nazaroff recently rode 900 miles on his bicycle...from Nyack, New York...to Georgia. He didn't do it to get in shape, or to win a competition; he did it to raise money for a 11 year old Callie Truelove in Gainesville, Georgia.
  • 2014 Southern Living inspired home open for tours

    2014 Southern Living inspired home open for tours

    Wednesday, July 23 2014 9:37 AM EDT2014-07-23 13:37:06 GMT
    It's the first of its kind -- and if you're goal is to live a "perfectly Southern" lifestyle, it might be the home for you. The 2014 Southern Living Inspired Home is now open in Toccoa,
    It's the first of its kind -- and if you're goal is to live a "perfectly Southern" lifestyle, it might be the home for you. The 2014 Southern Living Inspired Home is now open in Toccoa, GA at Currahee Club.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices