Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.
Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small. Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.
Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.
"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.
Be sure to read a site's "About" section to find out more about the seller. Don't overlook the "Terms of Service" section, and read online reviews.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
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Wednesday, May 22 2013 10:37 AM EDT2013-05-22 14:37:15 GMT
You've seen us handing out Good Day Gas Money for weeks now, and Gurvir and Karen have met plenty of those lucky winners in person.
You've seen us handing out Good Day Gas Money for weeks now, and Gurvir and Karen have met plenty of those lucky winners in person. But Paul turned up the heat when he enlisted the help of two actresses from the new movie Operation Heat to play a little prank on his unsuspecting coworkers.
Wednesday, May 22 2013 10:30 AM EDT2013-05-22 14:30:53 GMT
Does your summer road trip include mouth-watering stops at mom-and-pop eateries? Ours does, and it'll be even better with the help of a new Southern Living book!
Off the Eaten Path: Second Helpings is dedicated to finding the best meals in the south-- and it features some great restaurants right here in north Georgia. Good Day's Paul Milliken checked out two of those gems-- The Hil in Serenbe, and Weaver D's in Athens! As usual, he didn't leave hungry.
Wednesday, May 22 2013 10:17 AM EDT2013-05-22 14:17:14 GMT
The new season of Masterchef features a local contestant from the metro area! Jessie Lysiak is from Social Circle, and she's about to make her big debut on the hit FOX show.
The new season of Masterchef features a local contestant from the metro area! Jessie Lysiak is from Social Circle, and she's about to make her big debut on the hit FOX show. But first, she stopped by Good Day to cook us up one of her favorite recipes.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
This week's Good Day Casting Call is loaded with opportunities! Whether you're a jock, a hipster, or a funky-looking worker (WHAT?), there's a job on the big screen for you!
This week's Good Day Casting Call is loaded with opportunities! Whether you're a jock, a hipster, or a funky-looking worker (WHAT?), there's a job on the big screen for you!
Our own Katie Beasley is about to get hitched! She's finally finished planning her big day, and she did lots of it herself. She let us in on her DIY secrets on Good Day!
Our own Katie Beasley is about to get hitched! She's finally finished planning her big day, and she did lots of it herself. She let us in on her DIY secrets on Good Day!
Wednesday, May 22 2013 9:29 AM EDT2013-05-22 13:29:22 GMT
Summer is almost here, and that means lots of people will be hitting the roads on vacation. But before you go, don't forget to give your car a little TLC to get it ready for the highway.
Summer is almost here, and that means lots of people will be hitting the roads on vacation. But before you go, don't forget to give your car a little TLC to get it ready for the highway.
Wednesday, May 22 2013 8:51 AM EDT2013-05-22 12:51:47 GMT
Chances are your child or someone in your child's class has at least one food allergy.
Chances are your child or someone in your child's class has at least one food allergy. A study by the CDC released last week shows that one in every 20 kids is dealing with food allergies. It's a challenge, but doctors say it's important that kids get diagnosed and treated.
Wednesday, May 22 2013 12:39 PM EDT2013-05-22 16:39:03 GMT
Gov. Nathan Deal says a company based in Dubai plans to build a manufacturing plant in Murray County with the goal of creating 200 jobs over the next three years.
Gov. Nathan Deal says a company based in Dubai plans to build a manufacturing plant in Murray County with the goal of creating 200 jobs over the next three years.
Yahoo is buying online blogging forum Tumblr for $1.1 billion as CEO Marissa Mayer tries to rejuvenate an Internet icon that had fallen behind the times.
After falling woefully out of fashion, Yahoo wants to be cool again while catering to the capitalistic demands of its shareholders. That goal led CEO Marissa Mayer to make a $1.1 billion bet on online blogging forum Tumblr...
Wednesday, May 15 2013 5:41 AM EDT2013-05-15 09:41:00 GMT
The recession hasn't spared any age group, but it's been especially hard on seniors. More and more Americans 62 and older are turning to reverse mortgages to supplement their cash. But is it right for you?
The recession hasn't spared any age group, but it's been especially hard on seniors. More and more Americans 62 and older are turning to reverse mortgages to supplement their cash. But is it right for you?
