Some complaints about Rapid Repairs program - New York News

Superstorm Sandy

Some complaints about Rapid Repairs program

Posted: Updated:
MYFOXNY.COM -

Throughout storm damaged areas, thousands are still without electricity or heat in their homes. Some are signing up for the city's free Rapid Repairs program. But not everyone's thrilled with the process.

Yaffa Epstein's Rockaway Beach home has been without power since Superstorm Sandy and is still without electricity more than a week after she enrolled in the Rapid Repairs program, which offers free, basic electrical and heating system repairs so people can move back into their homes.

She wants to get plugged on before the mold wins the war for her walls.

Another Rockaway Beach resident who is living in her cold, dark home told us a similar story. She didn't know where to turn after she says she got the runaround from rapid repairs.

So, like Yaffa, she contacted us.

But it was a different picture in the Midland Beach section of Staten Island. Fox 5 came along as a Rapid Repairs team went to work in Jessica Santiago's house. They're replacing the breaker box and all the salt water soaked electrical wiring so this working mom can move back in with her two daughters.

Mayor Mike Bloomberg established the program so contractors could make the basic repairs, and home and property owners would not have to wait for insurance checks to arrive. It's free. FEMA is picking up the tab. 

We asked the city why the women we spoke to were experiencing such problems. Julie Woods of the mayor's office said the women should call 311 back and will be taken care of.

She said the city has improved and streamlined the program this week, so that anyone who calls 311 for Rapid Repairs should get a call for an appointment within 48 hours. The program is fully staffed with contractors, so workers can be sent out quickly and the power can come back on.

  • Queens NewsQueens NewsMore>>

  • NYPD Twitter hashtag backfires

    NYPD Twitter hashtag backfires

    Wednesday, April 23 2014 6:23 AM EDT2014-04-23 10:23:11 GMT
    A NYPD plan intended to better connect with the community seems to have backfired a bit. The police department asked its twitter followers to share pictures of themselves with New York City police officers using the hashtag "myNYPD." Some did share nice pictures, but others not so much.Some of the first pictures posted showed regular citizens standing with very friendly looking police officers.
    A NYPD plan intended to better connect with the community seems to have backfired a bit. The police department asked its twitter followers to share pictures of themselves with New York City police officers using the hashtag "myNYPD." Some did share nice pictures, but others not so much.Some of the first pictures posted showed regular citizens standing with very friendly looking police officers.
  • Airbnb fights NY attorney general's subpoena

    Airbnb fights NY attorney general's subpoena

    Tuesday, April 22 2014 7:06 PM EDT2014-04-22 23:06:24 GMT
    Renting out someone's apartment is an easy way to get an inexpensive place to stay if you're a tourist, and cheaper and more convenient than most hotels. But now the government is stepping in and trying to get a handle on a booming business that may not be playing by the rules. State Attorney General Eric Schneiderman is squaring off in court with multi-million dollar Internet company Airbnb.
    Renting out someone's apartment is an easy way to get an inexpensive place to stay if you're a tourist, and cheaper and more convenient than most hotels. But now the government is stepping in and trying to get a handle on a booming business that may not be playing by the rules. State Attorney General Eric Schneiderman is squaring off in court with multi-million dollar Internet company Airbnb.
  • The Cliffs at LIC

    New gym in Queens features massive climbing walls

    New gym in Queens features massive climbing walls

    Tuesday, April 22 2014 6:27 PM EDT2014-04-22 22:27:54 GMT
    The Cliffs at Long Island City is a new gym in Queens with a focus on rock climbing. You'll find rope climbing (or top climbing) over 50 feet high, boldering (which is done on shorter walls un-roped over gymnastic pads), traditional rappelling, and even Aussie-style rappelling (going down the wall face first), and a fitness center, according to owner Mike Woffert, an expert climber.
    The Cliffs at Long Island City is a new gym in Queens with a focus on rock climbing. You'll find rope climbing (or top climbing) over 50 feet high, boldering (which is done on shorter walls un-roped over gymnastic pads), traditional rappelling, and even Aussie-style rappelling (going down the wall face first), and a fitness center, according to owner Mike Woffert, an expert climber.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices