Loclly response to FOX 5 report - New York News

Loclly response to FOX 5 report

Posted: Updated:
ATLANTA -

Loclly is a Buckhead-based local business built on a foundation of superior customer service and trust. We take customer service very seriously and regret anytime customer concerns are not 100% resolved in a timely manner.

Though our 150,000+ Atlanta members consistently give us feedback that we are #1 in customer service in the local e-commerce industry, and our internal metrics say there is a 98% resolved rate within an average time of 64 minutes, there are times when we do not meet even our own standards.

For this reason, Loclly has recently enhanced our customer service system and technology in order to continue to exceed every expectation within 2 business days of customers bringing any matter to our attention.

We understand our customers have a choice when it comes to shopping online. Rest assured, Loclly's members will continue to find unbeatable deals from the top local businesses and receive first class service when and where they need it.

Please feel free to contact me with any questions or for additional information about Loclly.

Regards,
Ainslee Marsden

  • I-Team Story ArchiveMore>>

  • Patient: Hospice company failed me too

    Patient: Hospice company failed me too

    Wednesday, August 27 2014 10:37 PM EDT2014-08-28 02:37:56 GMT
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
  • Hidden fees in checking accounts: Who's transparent, who's not

    Hidden fees in checking accounts: Who's transparent, who's not

    Wednesday, August 27 2014 8:10 AM EDT2014-08-27 12:10:06 GMT
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
  • Judge mulling sanctions related to ethics trial

    Judge mulling sanctions related to ethics trial

    Monday, August 25 2014 6:29 PM EDT2014-08-25 22:29:27 GMT
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
    A judge is deciding whether to sanction the Georgia attorney general's office, the state ethics commission and the commission's director for not releasing certain documents in a whistleblower trial.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Local NewsLocal NewsMore>>

  • Labor Day dishes by Chef Jason Tilmann

    Labor Day dishes by Chef Jason Tilmann

    Friday, August 29 2014 5:57 PM EDT2014-08-29 21:57:58 GMT
    If you're looking to beef up your Labor Day barbecue with something different, Chef Jason Tilmann, the executive chef at Strand Bistro in Midtown Manhattan, has some ideas and tips. Chef Tilmann demonstrated several dishes.
    If you're looking to beef up your Labor Day barbecue with something different, Chef Jason Tilmann, the executive chef at Strand Bistro in Midtown Manhattan, has some ideas and tips. Chef Tilmann demonstrated several dishes.
  • O'Neill Theater: where stars were born

    O'Neill Theater: where stars were born

    Friday, August 29 2014 5:37 PM EDT2014-08-29 21:37:42 GMT
    It's a running joke that if you mention the Eugene O'Neill Theater Center to nearly anyone in Hollywood they're going to know exactly what you're talking about because odds are they might have gotten their first big break there. Would you believe some Hollywood's biggest stars -- Meryl Streep, Michael Douglas, Angela Bassett -- got their start in a big red barn in the middle of nowhere.
    It's a running joke that if you mention the Eugene O'Neill Theater Center to nearly anyone in Hollywood they're going to know exactly what you're talking about because odds are they might have gotten their first big break there. Would you believe some Hollywood's biggest stars -- Meryl Streep, Michael Douglas, Angela Bassett -- got their start in a big red barn in the middle of nowhere.
  • Taxi hits and kills woman in Manhattan

    Taxi hits and kills woman in Manhattan

    Friday, August 29 2014 4:38 PM EDT2014-08-29 20:38:46 GMT
    A taxicab slammed into a woman on the Upper East Side, killing her, police said. The cab, driven by a 30-year-old man, made a left turn onto East 79 Street from Madison Avenue and hit the woman, who was trying to cross the street, the NYPD said.
    A taxicab slammed into a woman on the Upper East Side, killing her, police said. The cab, driven by a 30-year-old man, made a left turn onto East 79 Street from Madison Avenue and hit the woman, who was trying to cross the street, the NYPD said.
Powered by WorldNow
Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices