Fox 5 has learned that the MTA charged some commuters for MetroCards but put no value into the cards.
On Monday morning MTA MetroCard machines throughout New York City would not take credit or debit cards. It was a system wide glitch that lasted about an hour.
A Fox 5 employee on Monday morning used his credit card and tried to put $50 on his MetroCard at machine No. 1327 on 14th Street and 8th Avenue. The transaction did not go through but Thursday he saw he was charged the $50 anyway even though he got nothing. So he has to pay $50 to the MTA even though he got nothing in return.
A spokesman for the MTA acknowledges some MetroCard machines on Monday morning charged credit cards but did not give credit to commuters' MetroCards.
In a statement the spokesman noted: "Between 8:31 am and 9:20 am on July 9th, we were unable to process credit/debit transactions system wide. The cause of the problem is under investigation. During this period, credit/debit purchases could not be successfully completed. However customer accounts are being credited for the transaction."
The MTA commuter advocate said that anyone who got charged but got no value on their MetroCard should be automatically reimbursed.
If it happened to you and you are not automatically reimbursed, you have to call 511 and go through a process to get your money back.