TD Bank Problems

TD Bank's tagline is America's Most Convenient Bank. They might need to put an asterisk on the end of the saying after a big problem that's leaving customers angry.

Customers have not been able to get accurate account information because of a glitch with the online banking system and many customers complain that they have not been able to contact customer service.

The problems appeared to continue into Friday moring.  MyFoxNY.com received notice from one customer who said their October 1st direct deposit paycheck was not posted, even as a pending transation, on Friday morning.

The problems are connected to an upgrade that TD Bank pushed out this week as part of a final merging of accounts from its merging with New Jersey based Commerce Bank.

TD had to shut down its on-line banking site Tuesday night and although the site was functioning again by Thursday morning, accounts were not updating correctly.

Micro-blogging site Twitter was covered in tweets from angry customres using the hash-tag #TDBank.

Fox 5 News and MyFoxNY.com were getting angry e-mails from frustrated TD Bank customers who said they were having problems getting money from the bank.

Stephany Verdesoto tells MyFoxNY.com that she has seen pending transactions not posting or incorrect balances posted.

Verdesoto says, "This morning (Thursday) I check my account for my payroll check and there is nothing posted and I have an over draft fee of $105 dollars in my account. The bank has made all of its customer service numbers unavailable, their site offers no imformation and customers have flocked to blogs on the internet to find out whats going on."

MyFoxNY.com attempted to call the customer service number listed on the bank site on Thursday afternoon.  The "Live Customer Service 24/7, 888-751-9000" had a message saying the call could not be completed.

Customer Julia Livingston tells MyFoxNY.com, "It's the end of the month, bills are due and TD Bank customers do not have their paychecks, social security, unemployment checks, annuities, et al available and neither the bank nor the government will address the issue appropriately."

Customers who logged into their accounts on Thursday morning saw this message at the top of their accounts:  "Please Note: Thank you for your patience. We are experiencing unusual delays in posting transactions to Customer Accounts. Please rest assured, your accounts are safe and secure. We will resolve this issue as quickly as possible.  We sincerely apologize for any inconvenience this may have caused you."

Thursday afternoon Nick Petter, spokeman for TD bank issued the following statement, "We feel horrible about the inconvenience this is causing some of our customers and we are working non-stop to resolve the issue."

The Philadelphia Inquirer reported that TD Bank said it would compensate customers for any bounced check or late fees.  There was no word on helping any customers who could have potential problems with their FICO credit scores because of bounced checks.